After repeated calls to RTG we were told that this was considered "normal wear and tear" and that they could not do anything about it. If I am out of town on the 6th as soon as I return I pay the bill within a day or 2. I asked the representative to set me up on monthly bill pay so that I can pay it due to having a traveling job.
We asked to speak to a manager or a supervisor and were refused. Will need to trash it. We are just 2 of us living in apartment, no kids, no pets and leather started ripping from the 2 seats which are mostly used and 3rd seat which is hardly used is as it is.
These sets were delivered in January Still no furniture, I was not informed about delays in timely manner, and they did not update automated system for customer call-in regarding status of delivery.
We received a call from RTG on September 22nd saying that this was "normal wear and tear" and that she could not do anything about it. This was good in height, recliner comfortable and matched what we were looking for.
They are a rip off.
We waited for a week but then called in only to be told that they had not heard back from the service tech. Will never buy anything from them ever again.
RTG should honor their warranty and replace the sofa! The employee was very helpful and answered each one of our questions. Called customer service again. Me with my husband got a brand new Sofa from Rooms to Go for our new apartment after visiting number of places and shops but decided to pick this one.
We have been complaining and talking to customer service representatives for the past 3 months requesting that they replace the sofa! Plus poor quality furniture. We have avoided using the sofa and have been using just the loveseat it is still firm and plush.
We regret having purchased furniture from RTG. The experience has been bad and the customer care representatives are the worst. First they sent a service tech who told us that the cushions are not removable so he would label it as a manufacturing defect and recommend that the sofa be replaced he took pictures of the sofa too.
They still doubles the payment Almost 6 pm still no furniture after missing whole day of work.
The same service tech guy showed up on the 10th and was surprised that they had asked him to come out to the same place again in spite of his asking them to replace the sofa. Everything was good until last year when we saw the leather started ripping.
We called Rooms To Go again on September 21st only to be told that they had not heard back from him. We tried talking to them again. We called again on September 7th and were told the service tech would come by on the 10th.
Now my whole living room carpet is filled with tiny black leather tears. We have a guard shack at the front of our apartment complex, where everyone who enters has to sign in.
This is a pure junk now and total waste of money.
We have to stop sitting on this junk and if we, we sit on 3rd unripped seat. As expected we did not hear back from them. This time another representative asked us to send an e-mail with additional pictures.
We called again and this time a different representative asked us to send her another e-mail describing the problem with pictures and that another service tech would come in and give a second opinion on either the 2nd or 5th of September.As the center for family gatherings, your dining room is vital to your home.
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Free Shipping on orders over $45 at killarney10mile.com - Your Online Dining Room & Bar Furniture Store! Get 5% in rewards with Club O! Original review: Sept. 13, I purchased a red leather sectional 3 years ago from Rooms to Go.
It is in a room that we use for entertainment when we have a party/5().Download