Customer service is not part of the training the newly-hired employees receive. Since the turnover is high for this account, people from different walks of life come and go.
Workers removed to protect their identities. The only reasonable performance metric of these three is Service Order Accuracy. This can be the best thing of Accenture. Being on the bench is the only way to be a real tiger in accenture. And yes, high turnover on the WG account means that it is always understaffed and HR is putting innocent, gullible new hires to take on this job.
If they fail to pass the required scores for the three metrics, they will get fired. The deceitful recruiting is why people with the "wrong" skills end up working here at Accenture. This way he avoided suspicion as being the author. India, the United States it means you can get fired pretty soon, in others you are protected by employment laws.
Accenture and WG have decided that their performance will be assessed every month using the three measurable metrics: Let me describe the working situation for us here at Accenture. The HR Puppets The quality of the employees hired for this account is unstable. Washington Post They have no marketable skills.
They will leave this account without even learning what basic customer service is. Washington Gas has a year outsourcing contract with Accenture.
More specifically he or she was on one of the teams handling the Washington Gas account at Accenture. Bench, being on the Being unstaffed, i.
The WG account has been going on for almost six years, regrettably. The HR puppets at Accenture? Some CSRs have managed to get out of the account and even got promoted by providing sexual favors.
So, the CSRs just focus on meeting the required scores every month so that they can keep their job. Inappropriate sexual relations among the team leaders, managers and Customer Service Representatives CSRs are rampant.
For many years James kept his identity secret while publishing his strips online and Accenture had a man hunt going to find who was behind the comic. Performance Measurement — Accenture Style Oddly enough, Team Leaders have been emphasizing customer service, but customer service is not a metric used to assess the performance of the CSRs.
Participate or else… If you do not participate in the silly activities planned by the managers then you will be ostracized and expelled from the group of employees in good standing and this will affect your performance review.
A while back we received a story in our inbox.Washington Gas (WG) outsourced its front office (call center) and back office to Accenture back inand Accenture took the work to their Manila Delivery Centre (MDC) in the Philippines. positions were eliminated from the US, according to The Washington Post.
Bad decision by WG.
Accenture PLC Cl A stock price, stock quotes and financial overviews from MarketWatch. Jargon, mumbo jumbo, and terms used at Accenture, as defined by killarney10mile.com "Accenture is a global management consulting, technology services and outsourcing company, with approximatelypeople serving clients in more than countries.
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